QUALITY AND PATIENT SAFETY

BETTER TECHNOLOGY FOR BETTER HEALTHCARE

The JFL Patient Advocacy Program is designed to safeguard the autonomy and dignity of our patients. The Patient Advocate is here to act on the patient’s behalf within the hospital structure and to provide patients with the support, information and skills necessary to act on their own behalf, whenever possible. It is the policy of the JFLH to provide a system whereas patients and their families can voice concerns or compliments about the quality of care, to include but not limited to perceptions over care received or relating to premature discharge.

Typically, the Patient Advocate visits all newly admitted patients on the Medical, Surgical, Pediatric, and Post-Partum Units. The Patient Advocate is here to ensure that your stay with us is pleasant and comfortable. All patients, including parents or guardians of pediatric patients, are asked to complete a satisfaction survey prior to discharge from the hospital. The survey is used by the Administration to determine areas where we can improve to ensure excellent patient care and satisfaction.

Please direct all patient advocate inquiries to patientadvocate@jflusvi.org.

CHAPLAINCY PROGRAM

At JFL, we are just as concerned about your spiritual well-being as your physical and mental health. As a result, to serve the patient’s spiritual needs, the Hospital encourages pastoral care to patients. Upon request of the family or relatives, the Chaplains offer support to family and relatives in the event of a patient’s death, or in any other crisis situation. Visitations are made on a regular basis, as requested. Please note that all Chaplain Services in the Psychiatric Unit must be authorized by the attending psychiatrist and will be subject to special instructions from the nurse in charge of the unit.