LEADERSHIP
A Message from our CEO
Darlene A. Baptiste, MA Ed., RTT, EMT, CPM
At the Governor Juan F. Luis Hospital and Medical Center (JFL), we are more than a healthcare institution—we are a pillar of strength and healing for our community. Guided by our mission to drive improvement in the health of those we serve; while exemplifying compassion and respect, we are steadfast in our vision to transform lives through quality healthcare as the premier provider of comprehensive medical services in the U.S. Virgin Islands. As outlined in the Virgin Islands Code Title 16, our purpose is to ensure access to essential health services for all, fostering a healthier, more resilient community.
As the CEO, I am honored to welcome you to JFL on behalf of our dedicated physicians, nurses, and healthcare professionals who work tirelessly to deliver excellence in patient care. Our commitment is unwavering: to prioritize the needs of our patients while exceeding national standards for quality, safety, and satisfaction.
JFL is a community-centered hospital, and we take profound pride in your trust in us. Our impact extends far beyond our walls—it is deeply rooted in the confidence and support of the people we serve. We recognize that our success is built upon a foundation of transparency, integrity, and accountability. Through these core values, we are committed to continuous improvement and innovation, ensuring we remain at the forefront of medical care.
Each year, our exceptional team welcomes nearly 400 newborns into the world in our labor and delivery department. This department houses the only NICU in the territory, staffed by board-certified neonatologists dedicated to caring for our most vulnerable patients.
Our emergency department and trauma program treat over 12,000 individuals annually, providing critical care 24/7, 365 days a year. From routine illnesses to life-threatening emergencies, our board-certified physicians and skilled healthcare professionals are ready to serve.
JFL is also a recognized Breast Imaging Center of Excellence, offering cutting-edge 3D mammography and specialized women’s health services. Additionally, our Joint Commission-accredited laboratory has provided high-quality inpatient and outpatient testing services for nearly two decades.
Looking ahead, we invite collaboration with both internal and external partners to strengthen healthcare accessibility and innovation. We believe that true progress is achieved through meaningful partnerships—with government agencies, private sector stakeholders, and, most importantly, our community. Together, we will continue to build a stronger healthcare system that prioritizes quality, efficiency, and compassionate care.
It is a privilege to lead JFL into the future. We remain steadfast in our commitment to growth, excellence, and the well-being of every individual we serve. Thank you for choosing JFL for your healthcare needs, and for being an essential part of our journey toward a healthier tomorrow.
Warm Regards,
D. Baptiste
EXECUTIVE LEADERSHIP TEAM:
CHIEF OPERATING OFFICER – HAZEL PHILBERT, MBA, MSHS, RN, CPHQ, FACHE
CHIEF NURSING OFFICER – DARICE PLASKETT, BSN, MSA, RN, FACHE
INTERIM CHIEF MEDICAL OFFICER – MAVIS MATTHEW, MD
CHIEF LEGAL COUNSEL – B. PATRICIA WELCOME, ESQ
CHIEF OF HUMAN RESOURCES – PATRICIA CANEGATA, SHRM- SCP, IPMA-CP
CHIEF OF STAFF – JAMES (JAY) ROLLINS
CHIEF INFORMATION OFFICER – GREG BRYANT
INTERIM SR. VICE PRESIDENT OF FINANCE – ROSALIE JAVOIS